Review Policy ClubTaxi

At ClubTaxi, we believe honest reviews are essential for high-quality service, transparency and trust within the taxi industry. That is why we handle customer reviews, complaints, service recovery and public right of reply with care and consideration.

We value genuine feedback — both positive and negative — because it helps us continuously improve our services. At the same time, we actively invest in preventing problems by communicating clearly, thinking flexibly and offering practical or financial solutions where appropriate.

We will further strengthen our review policy and publicly explain how we deal with negative reviews, fraudulent claims and attempts to damage our reputation.

We accept legitimate criticism and publish it as well. At the same time, we actively work to prevent 1-star reviews by taking service issues seriously, resolving complaints promptly and, where appropriate, offering practical or financial compensation to customers.

What we do not accept are public reviews that are knowingly factually incorrect, used as a pressure tactic, or intended to harm our company, employees or reputation.

Where there are demonstrably false accusations or attempts at blackmail through review platforms, we expressly reserve the right to publicly respond, including publishing our side of the story and relevant evidence, where legally permitted.

In doing so, we deliberately distinguish between private communication and public statements. As long as no public accusation is made, we see no reason to respond publicly to an individual.